+61 2 8580 9423Malta MGA/B2C/602/2007
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Three Ways to Reach Us

Before You Wait: Reach Wino Casino Support

Reach Wino Casino support by live chat, e-mail or phone, 24 hours a day, 7 days a week, with replies in minutes.

Reach Support Now 18+ only. Licensed by the Malta Gaming Authority (MGA/B2C/602/2007). Please play responsibly.
Paid out today
714,113 A$
6,748 Members at the bar
Wino Casino Ltd. holds licence MGA/B2C/602/2007 from the Malta Gaming Authority and has operated without interruption for 19 years, audited independently by BMM Testlabs, GLI, and QUINEL.
A$89M is paid to players every month — A$12M of that every week — across 11 supported payment methods, with an average processing time of six minutes per withdrawal.
Every session and transaction is protected by 256-bit AES encryption, the same standard used by financial institutions, so your data and funds move through a sealed environment.
Independently Tested. Independently Verified.

Three Support Channels, One Team

Nobody wants to wait in the wrong place for an answer that takes minutes.

Chat With Us Now
Live chat on the site suits quick account and bonus questions, and a person picks up in about 2 minutes at any hour.
Start Chat
Where Do I E-mail You?
E-mail answers full written detail and document questions, sent to [email protected], with a reply in about 4 hours.
Write to Us
Talk to Someone Live
Phone gives you a person in about 3 minutes on +61 2 8580 9423, working on AEST, best for payments and urgent blocks.
Call Support
Four Things to Check

Check the Details That Cover Australia

This block settles where the local number, the time zone and the regulator sit for you.

Reaching Us

Australian phone+61 2 8580 9423
Support time zoneAEST
LanguagesEnglish, German, Finnish, Norwegian
Support e-mail[email protected]

Supervision

Regulator and licenseMalta Gaming Authority, MGA/B2C/602/2007

Getting Help

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Free Services Outside the Casino

Three independent services back players across Australia, and none of them sit inside Wino Casino. They offer counselling, crisis support and a self-exclusion route that holds across every licensed operator. Reach for them whenever play stops feeling like a choice.

Gambling Help Online. Runs free, confidential online and phone counselling for anyone across Australia whose gambling is causing strain.

Lifeline Australia. Answers crisis calls at any hour from people in distress, gambling-related or otherwise, and keeps talking.

National Self-Exclusion Register. Blocks you from gambling with every licensed operator in the country through one registration.

Full Story
Right Department

Six Department Addresses, One Team

Wino Casino runs a small set of desks, so your message lands with the people who handle it.

Account

General support and platform questions[email protected]
Document verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints and escalations[email protected]
Personal data and privacy requests[email protected]
Business and partnerships[email protected]
Checking the Background

Whose Licence You Can Check

Read this before you deposit, or when you want to know who answers for your balance.

Company

Legal nameWino Casino Ltd.
Company numberC-82964 (Malta)
Registered addressTriq il-Kbira, St Julian's

Licence

RegulatorMalta Gaming Authority
Licence numberMGA/B2C/602/2007

Written Contact

Support e-mail[email protected]

Have These Details Handy Before You Write

Gather these before you open chat or send an e-mail and the first reply usually settles it.

  • Registered e-mail address on the account
  • Player ID or account nickname
  • Last deposit or withdrawal amount and date
  • Screenshot of the error or game screen
  • Details of the bonus you claimed
Support Answers

Straight Answers on Support

Use this when a first reply left you with more questions than answers.

trustWhy would I ask support for my data copy?+
Ask the privacy desk at [email protected] for a copy of what Wino Casino holds about you, or for its deletion. Requests are logged and answered in writing, and you may be asked to confirm identity first. Deletion cannot remove records the licence requires us to keep.
trustCan I close my account without a phone call?+
E-mail [email protected] from your registered address or open live chat and ask for closure. The account is shut, the balance is returned to your payment method, and any open bonus is cancelled. Self-exclusion is a separate, longer block you can request at the same time.
trustWhat happens when a reply does not resolve my complaint?+
Reply to the same thread and ask for a formal review so the complaint is escalated inside Wino Casino. If the outcome still leaves you unsatisfied, you may take it to the Malta Gaming Authority, the regulator that issued MGA/B2C/602/2007. Keep the written decision for that step.
trustCan I be identified without giving my password?+
Staff never ask for a password, and no one here will request one. To locate your account, give the e-mail address you registered with, your full name and, if asked, the last four digits of a payment card. Anything beyond that usually means verification documents.
trustWhat happens if a site claims a different licence?+
Check the operator details before you play anywhere: Wino Casino Ltd., company number C-82964, of Triq il-Kbira, St Julian's, is licensed by the Malta Gaming Authority under MGA/B2C/602/2007. A site that cannot show an equivalent licence number is not this operator, so stop and ask support to confirm.
trustWhy does verification take about nine hours?+
Document checks at Wino Casino take roughly nine hours, because each photo identification, proof of address and card image is reviewed before withdrawal. Send clean, uncropped images and the clock starts sooner. Anything unreadable or mismatched is sent back, which restarts the count.
Independently Tested. Independently Verified.

How Do I Escalate a Complaint?

Wino Casino resolves issues inside support first, so the record stays with the company that holds your account.

Chat First, Written Record After
Put your complaint in writing to [email protected] and describe the issue in plain terms, with dates, amounts and any reference you already hold. Chat can take it, but e-mail keeps it in one place.
A Reference, Not a Guess
You get a reference number and a written answer, so quote that reference in every later message. Keeping one thread makes it easier for the team to see the whole history.
Ask for the Manager Review
Wino Casino managers review any answer you dispute, and you can ask for that review in the same thread. A manager's decision reaches you in writing, not as a chat line that scrolls away.
Final Escalation to the Regulator
Unresolved still? Take the case to the Malta Gaming Authority, whose licence number sits in the operator table above. Send them the full thread and reference so they can trace the dispute.
Know the Wait Before You Write

Match the Wait to the Channel You Choose

You will know which desk to pick for a fast reply, and which one to use at 2am Sydney time.

Live Chat

Chat opens24 hours a day
Chat first replytwo minutes
Time zoneAEST

E-mail

E-mail[email protected]
E-mail replyfour hours

Phone

Australian phone+61 2 8580 9423
Phone waitingthree minutes

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